Shipping policy

Shipping Policy

Effective Date: 6/8/25

Thank you for shopping with HM Threads! We’re excited to create something special just for you. Please review our shipping policy below before placing your order.

 

1. Processing Times

All items are custom embroidered to order. Our standard turnaround time is:

• Approx. 3 weeks for production, there is an expedited option for +$10 (approx. 10 business days)

• During holidays or sales, processing times may be slightly longer

We begin processing once payment is received and all customization details are confirmed.

 

2. Shipping Methods & Rates

We ship orders via USPS or UPS, depending on your location and shipping selection at checkout.

• Standard Shipping: 3–7 business days (after processing)

Shipping rates are calculated at checkout 

 

3. Local Pickup

We offer free local pickup in Macclenny, FL 32063. Choose “Local Pickup” at checkout and you’ll receive an email when your order is ready with pickup instructions.

 

4. Tracking Your Order

Once your order ships, you’ll receive a confirmation email with tracking information. Please allow 24–48 hours for tracking updates.

 

5. Lost or Delayed Packages

We are not responsible for delays, damages, or lost packages caused by the shipping carrier. If your order is delayed or missing:

• Please contact the carrier directly using the tracking number provided

• We are happy to help with filing a claim if needed

6. Incorrect Addresses

Please double-check your shipping address before placing your order. HM Threads is not responsible for packages shipped to an incorrect or incomplete address provided by the customer.

 

7. International Shipping

Currently, we [do not] offer international shipping.

 

8. Questions?

If you have any questions about your order or our shipping policy, feel free to reach out: 904-312-3688