Refund policy

Return & Refund Policy

Thank you for shopping with HM Threads! Each item is custom embroidered with love and care. Because of the personalized nature of our products, please review our return and refund policy below.

Custom Orders

All sales are final on personalized or custom embroidery items. We do not accept returns or offer refunds for:

• Incorrect size or color selected by the customer

• Typos or misspellings submitted by the customer

• Change of mind after the order is placed

Please double-check all details before placing your order.

Order Issues

If there is a problem with your order due to an error on our end (such as incorrect ordered embroidery, wrong item received, or a defect in the product), please contact us within 5 days of delivery. We will work with you to correct the issue. We will issue store credit only

To be eligible for a replacement or refund in these cases:

• Text us (904-312-3688) with your name and a clear photo of the issue.

• We may ask for the item to be returned in its original, unused condition.

Shipping Delays or Issues

We are not responsible for delays caused by the shipping carrier, but we will help you file claims or track your package if needed.

Non-Custom Items

For non-customized items (if applicable), we accept returns for store credit only, within 5 days of delivery. Items must be unused, unwashed, and in original packaging. Buyer is responsible for return shipping costs.

If you have any questions about your order or this policy, feel free to reach out